Terms of service

Last updated: October 24, 2026

OVERVIEW

Welcome to Warmwoll. The terms "we", "us" and "our" refer to Warmwoll, a sole proprietorship owned by Andjela Stevanovic and based in Munich, Germany. We operate this website and online store (the "Services"). Warmwoll is powered by Shopify.

These Terms of Service ("Terms"), together with the policies referenced in them – our Shipping Policy, Refund & Return Policy, Billing Terms & Conditions, Limited Warranty and Privacy Policy – govern your use of the Services and any purchase you make. By using the Services or placing an order, you agree to these Terms. If you do not agree, please do not use the Services.

SECTION 1 – ELIGIBILITY AND ACCOUNTS

You must be at least 18 years old, or the age of majority in your state of residence, to place an order. You agree to provide current, complete and accurate information, including your email address and billing and shipping details. You are responsible for keeping your account login details secure and for activity under your account.

SECTION 2 – PRODUCTS AND DESCRIPTIONS

We make every effort to describe and display our products accurately, including materials, sizes and colors. Sizes are stated in centimeters (cm) with inch conversions; European bedding sizes may differ from standard U.S. bed sizes, so please check the measurements before ordering. Colors may appear slightly different depending on your screen. If a product you receive does not match its description, you may return it free of charge as described in our Refund & Return Policy.

SECTION 3 – ORDERS AND ACCEPTANCE

Placing an order is an offer to purchase. Your order is accepted when we send you an order confirmation email. We may refuse or cancel an order – for example, if an item is unavailable, if there is an obvious pricing error or if we suspect fraud. If we cancel an order after you have paid, we will refund you in full. All purchases are for personal use and not for resale.

SECTION 4 – PRICES, PAYMENT AND AVAILABILITY

For customers in the United States, prices are shown and charged in U.S. dollars (USD). The total amount, including any applicable taxes and shipping charges, is shown at checkout before you pay. There are no hidden fees. All purchases are one-time purchases; we do not offer subscriptions or automatic recurring charges. Prices and availability may change without notice, but changes do not affect orders already confirmed. For details, see our Billing Terms & Conditions.

SECTION 5 – SHIPPING AND RISK OF LOSS

Shipping times, costs and customs handling are described in our Shipping Policy. Delivery times are estimates. Risk of loss passes to you when the package is delivered to you. If a package is lost in transit, we will replace or refund it.

SECTION 6 – RETURNS, REFUNDS AND WARRANTY

Returns and refunds are governed by our Refund & Return Policy. Product defects are covered by our Limited Warranty. Nothing in these Terms limits any mandatory rights you have as a consumer under applicable law.

SECTION 7 – INTELLECTUAL PROPERTY

All content on the Services, including text, images, logos and designs, is owned by Warmwoll or its licensors and is protected by copyright and other laws. You may not copy, reproduce, distribute or modify any content without our prior written consent.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

The Services may include tools or links provided by third parties (for example, payment processors or carriers). We do not control these third parties and are not responsible for their content or practices. Your use of third-party services is subject to their own terms.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Warmwoll is powered by Shopify, but all sales are made directly between you and Warmwoll. Shopify is not responsible for any aspect of your purchase.

SECTION 10 – PRIVACY

Our collection and use of personal information is described in our Privacy Policy.

SECTION 11 – REVIEWS AND FEEDBACK

If you submit a review or feedback, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce and display it in connection with the Services. Reviews must be honest and reflect your own experience. We do not offer incentives in exchange for positive reviews and we do not suppress negative reviews, except for content that is unlawful, abusive or unrelated to the product.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally, information on the Services may contain typographical errors or inaccuracies relating to prices, descriptions or availability. We may correct such errors. If an error affects an order you have already placed, we will contact you and give you the option to proceed at the correct price or cancel for a full refund.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services to violate any law, infringe intellectual property, harass others, submit false information, send spam, or interfere with or circumvent security features. Automated agents or bots must identify themselves and may not circumvent security measures.

SECTION 14 – DISCLAIMER

Except as expressly stated in these Terms, our Limited Warranty and as required by applicable law, the Services are provided "as is" and "as available". This does not affect any warranty or right that cannot be excluded under applicable law.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Warmwoll will not be liable for any indirect, incidental, special or consequential damages, and our total liability for any claim relating to a product or order is limited to the amount you paid for that order. These limitations do not apply to liability for intent, gross negligence, fraud, death or personal injury, or any other liability that cannot be limited under applicable law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you.

SECTION 16 – INDEMNIFICATION

You agree to indemnify Warmwoll against claims and losses (including reasonable attorneys' fees) arising from your breach of these Terms or your violation of any law, to the extent permitted by applicable law.

SECTION 17 – DISPUTE RESOLUTION

If you have a concern, please contact us first at info@warmwoll.com. Most issues can be resolved quickly this way. We do not require arbitration and you do not waive your right to bring a claim in a court of competent jurisdiction or to contact your bank, card issuer or a consumer protection authority. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer protection laws of the state or country in which you reside.

SECTION 19 – SEVERABILITY AND ENTIRE AGREEMENT

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. These Terms and the referenced policies are the entire agreement between you and us regarding the Services.

SECTION 20 – CHANGES TO THESE TERMS

We may update these Terms from time to time. The version in effect when you place an order applies to that order. The current version is always available on this page.

SECTION 21 – CONTACT

Questions about these Terms can be sent to:

Contact Information