Shipping policy

Last updated: October 24, 2026

This Shipping Policy explains how and when orders placed at warmwoll.com are processed and delivered. It applies to orders shipped to addresses in the United States.

1. Where We Ship

We currently ship to addresses in the United States. If we are unable to deliver to your address, we will contact you and issue a full refund.

2. Where Orders Ship From

Warmwoll is based in Munich, Germany. Orders are fulfilled and shipped internationally from our partner fulfillment center outside the United States. Your package will therefore travel internationally and clear U.S. customs before it is handed to a local carrier for final delivery.

3. Shipping Costs

Standard shipping to the United States is free on all orders – no minimum order value. The final shipping charge (if any) is always shown at checkout before you pay.

4. Customs, Duties & Import Fees

All U.S. orders are shipped Delivered Duty Paid (DDP). This means any U.S. import duties, customs fees or import taxes are paid by us. You will not be asked to pay additional duties or import fees upon delivery. If a carrier ever asks you for such a payment, please do not pay it and contact us at info@warmwoll.com right away so we can resolve it.

5. Processing, Shipping and Delivery Times

  • Processing time: 1–2 business days (Monday–Friday, excluding public holidays). This is the time we need to prepare and hand over your order to the carrier.
  • Transit (shipping) time: 7–12 business days after your order has been handed over to the carrier.
  • Estimated total delivery time: 8–14 business days from the date of your order.

Order cutoff time: 2:00 PM CET (8:00 AM ET). Orders placed after the cutoff time, or on weekends or holidays, begin processing on the next business day.

Delivery times are estimates, not guarantees. They may be affected by customs clearance, carrier capacity, weather or peak seasons (for example, the holiday season).

6. If We Cannot Ship on Time

If we are unable to ship your order within the processing time stated above, we will notify you by email before that time has passed, give you a revised shipping date and offer you the choice to either accept the delay or cancel your order for a full refund. If you cancel, we will refund you promptly to your original payment method. If an item is no longer available, we will cancel that item and refund it in full.

Shipping Carriers

Orders are shipped internationally with established carriers such as DHL eCommerce or YunExpress. After clearing U.S. customs, packages are delivered by a local U.S. carrier, usually USPS, UPS or FedEx. The carrier assigned to each order is shown in the shipping confirmation email together with the tracking number.

7. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can check the status of your shipment on our order tracking page: Track order status

Please note that tracking information may take a few days to update while your package is in international transit.

8. Delayed, Lost or Undelivered Packages

If your order has not arrived within the estimated delivery window, please contact our customer service team or email info@warmwoll.com with your order number. We will investigate with the carrier. If the package is confirmed lost, we will, at our choice, send a free replacement or issue a full refund to your original payment method.

If tracking shows your package as delivered but you cannot find it, please check with neighbors and your building office and contact us within 14 days of the delivery date so we can open an investigation with the carrier.

Please make sure your shipping address is complete and correct. If a package is returned to us because of an incorrect address provided by the customer, we will contact you to arrange reshipment.

9. Missing or Damaged Items

If an item is missing from your package or arrives damaged, please let us know as soon as possible – ideally within 7 days of delivery – by emailing info@warmwoll.com with:

  • Your order number
  • A short description of the missing or damaged item
  • Photos of the package and the item (for damage)

We will send a free replacement or issue a full refund. Damaged or defective items reported later are still covered under our Refund & Return Policy and our Limited Warranty.

10. Changes to This Policy

We may update this Shipping Policy from time to time. The version in effect at the time you place your order applies to that order. Changes will be posted on this page with an updated "Last updated" date.

Questions?

Visit our FAQ page or contact our customer service team.

Contact Information