Billing Terms & Conditions

Last updated: October 24, 2026

These Billing Terms & Conditions explain how payments for orders at warmwoll.com are processed.

1. Accepted Payment Methods

  • Credit & debit cards: Visa, Mastercard, American Express

  • PayPal

  • Apple Pay & Google Pay

The payment methods available for your order are always shown at checkout.

2. One-Time Purchases Only

All purchases are one-time payments. We do not offer subscriptions, memberships, automatic renewals or recurring charges, and we never charge your payment method without an order placed by you.

3. Currency and Pricing

  • For customers in the United States, prices are displayed and charged in U.S. dollars (USD).

  • The total price – including the product price, shipping charges (standard U.S. shipping is free) and any applicable taxes – is clearly displayed at checkout before you confirm your payment. There are no hidden fees.

  • Prices may change without notice, but changes never affect orders that have already been confirmed.

4. Taxes, Duties and Fees

  • Any sales tax that applies to your order is calculated and shown at checkout.

  • U.S. orders are shipped Delivered Duty Paid (DDP): any import duties or customs fees are paid by us, and you will not be charged duties or import fees upon delivery. See our Shipping Policy.

  • Your bank or card issuer may charge its own fees (for example, foreign transaction fees) depending on your account terms. We have no control over such fees.

5. Payment Authorization and Processing

  • Payment is authorized and charged when you place your order.

  • Orders are processed and shipped only after payment has been successfully received.

  • If a payment is declined or fails, the order will not be confirmed. Some banks may show a temporary authorization hold, which is released automatically according to your bank's rules.

6. Billing Errors

If you believe you were charged incorrectly or more than once, please contact us at info@warmwoll.com as soon as possible with your order number. We will review the charge and correct any confirmed error by refunding the incorrect amount to your original payment method. This does not limit any rights you have under applicable law or your card issuer's terms.

7. Refunds and Chargebacks

  • Refunds are issued to your original payment method in accordance with our Refund Policy.

  • If you have a billing issue, please contact us first at info@warmwoll.com – we can usually resolve it quickly. This does not limit your right to dispute a charge with your bank or card issuer.

  • We respond to all payment disputes with the relevant order information. Fraudulent chargebacks may be reported to the payment provider.

8. Payment Security

  • All payments are processed through secure, PCI-DSS-compliant payment providers (such as Shopify Payments and PayPal) using SSL/TLS encryption.

  • We do not store and do not have access to your full card number or payment credentials.

9. Fraud Prevention

  • We may cancel or hold orders that show signs of fraud or unauthorized use. If we cancel a paid order, you will receive a full refund.

  • We may request additional verification for high-value or flagged orders.

10. Changes to These Terms

We may update these Billing Terms & Conditions from time to time. The version in effect when you place an order applies to that order. Changes will be posted on this page with an updated "Last updated" date.

11. Contact Information

Get in Touch with Warmwoll

Trade name: WARMWOLL

Physical address: Carola-Neher-Straße 14, Munich Bavaria 81379, Germany

Phone: +4915678302787

Email: info@warmwoll.com

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (CET)

We do our best to reply to your e-mail within 1–2 business days.