Privacy policy

Last updated: October 24, 2026

This Privacy Policy explains what personal information Warmwoll ("we", "us") collects when you visit warmwoll.com or make a purchase, how we use and share it, and the choices and rights you have.

1. Who We Are

Warmwoll – Owner: Andjela Stevanovic
Address: Carola-Neher-Straße 14, 81379 Munich, Bavaria, Germany
Email: info@warmwoll.com
Phone: +49 15678302787

Because our business is established in Germany, we also process personal information in accordance with the EU General Data Protection Regulation (GDPR).

2. Personal Information We Collect

  • Identifiers and contact details: name, email address, phone number, billing and shipping address.
  • Order information: products purchased, order amounts, order and shipping history, communications with us.
  • Payment information: payment method and transaction details. Full card numbers are processed directly by our payment providers – we never see or store them.
  • Device and usage information: IP address, browser type, device information, pages viewed, referring website and similar data collected through cookies and similar technologies.

We collect this information directly from you (for example, when you place an order or contact us), automatically when you use our website, and from our service providers (for example, payment and shipping partners).

3. How We Use Personal Information

  • To process, ship and deliver your orders, handle returns and provide customer service.
  • To process payments and prevent fraud.
  • To send transactional emails (order confirmation, shipping updates).
  • To send marketing emails, only if you have subscribed. You can unsubscribe at any time via the link in every email.
  • To operate, secure and improve our website.
  • To measure and improve our advertising (for example, Google Ads conversion tracking).
  • To comply with legal obligations, such as tax and accounting record-keeping.

Under the GDPR, our legal bases are performance of a contract, your consent (for marketing and non-essential cookies, where required), compliance with legal obligations, and our legitimate interests in running and securing our store.

4. How We Share Personal Information

We do not sell your personal information for money. We share personal information only as needed with:

  • Shopify (our e-commerce platform and hosting provider).
  • Payment providers (such as Shopify Payments and PayPal).
  • Fulfillment partners and carriers, to ship your order.
  • Advertising and analytics partners (such as Google), which may use cookies to measure ad performance and show relevant ads.
  • Authorities or advisors, where required by law or to protect our rights.

Sharing data with advertising partners for targeted advertising may be considered a "sale" or "sharing" of personal information under some U.S. state privacy laws. You can opt out at any time (see Section 7).

5. Cookies and Similar Technologies

We use cookies that are necessary to run our store (for example, your cart and checkout) and, where permitted, analytics and advertising cookies. You can manage cookies through your browser settings and, where available, through the cookie settings on our website. Our website honors the Global Privacy Control (GPC) signal as an opt-out of sale/sharing for the browser and device you use.

6. International Data Transfers

We are based in Germany, and our service providers may process data in the European Union, the United States, Canada and other countries. Where required, transfers are protected by appropriate safeguards such as the EU Standard Contractual Clauses.

7. Your U.S. Privacy Rights

Depending on your state of residence (for example, California, Colorado, Connecticut, Virginia, Texas or Oregon), you may have the right to:

  • Know and access the personal information we hold about you.
  • Correct inaccurate personal information.
  • Delete your personal information.
  • Receive a copy of your personal information in a portable format.
  • Opt out of the "sale" or "sharing" of personal information and of targeted advertising.

To opt out of sale/sharing and targeted advertising, visit: Your Privacy Choices / Do Not Sell or Share My Personal Information. To exercise any other right, email info@warmwoll.com. We will verify your request using information associated with your order, respond within the time required by law, and will not discriminate against you for exercising your rights. You may use an authorized agent where permitted by law. If we deny your request, you may appeal by replying to our decision email.

8. Your Rights Under the GDPR

You also have the right to access, rectification, erasure, restriction of processing, data portability and objection, and to withdraw consent at any time with effect for the future. You may lodge a complaint with a data protection authority, such as the Bavarian Data Protection Authority (BayLDA).

9. Data Retention

We keep personal information only as long as needed for the purposes described above. Order and invoice records are generally retained for up to 10 years to comply with German tax and commercial law. Marketing data is kept until you unsubscribe.

10. Data Security

Our website uses SSL/TLS encryption, and we work only with service providers that use appropriate security measures. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

11. Children

Our store is not directed at children under 13 (or under 16 in the EU), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

13. Contact for Privacy Requests

Contact Information